Terms & Conditions

These Terms & Conditions apply to all purchases made through decor.spafinishingschool.com, operated by Spa Finishing School Decor.

By placing an order on our website, you agree to these Terms & Conditions. Please read them carefully before purchasing.

1. About Us

Spa Finishing School Decor is an online store selling spa, salon and treatment-room decor products, including items such as sarongs, textiles, accessories and seasonal collections.

Website: decor.spafinishingschool.com
Email: hello@spafinishingschool.com
Business name: Spa Finishing School Ltd
Registered address: 19 Station Road, Melbourne, Derby, DE73 8EA
Company number: 16757299

2. Our Products

We do our best to describe and photograph our products as accurately as possible. Please note that colours may appear slightly different depending on your screen, device settings or lighting.

As many of our products are textiles or decorative items, slight variations in colour, print placement, finish or sizing may occur. These are not usually considered faults unless the item is significantly different from the description provided.

3. Pre-Sales and Pre-Orders

From time to time, we offer products on a pre-sale or pre-order basis.

This means the item is available to purchase before it is ready to despatch. Estimated despatch dates will be shown on the product page, checkout page, order confirmation email or launch information.

By purchasing a pre-sale item, you understand and agree that:

the item is not available for immediate despatch;
the estimated despatch date is provided in good faith;
despatch dates may occasionally change due to production, supplier, customs, shipping or logistical delays;
we will contact you if there is a significant delay to your order;
payment may be taken at the time your order is placed.

If your order contains both in-stock items and pre-sale items, we may despatch your order together once all items are available, unless we confirm otherwise.

You may cancel a pre-sale order before it has been despatched by contacting us at hello@spafinishingschool.com, unless the item is bespoke, personalised or made specifically for you.

4. Orders

Once you place an order, you should receive an order confirmation email. This confirms that we have received your order, but it does not mean we have accepted the order if there is an error, stock issue or payment problem.

We reserve the right to cancel or refuse an order if:

the item is unavailable;
there is an error in the product price or description;
payment is not authorised;
we suspect fraud or misuse of the website;
we are unable to deliver to the address provided.

If we cancel your order after payment has been taken, we will refund you.

5. Prices and Payment

All prices are shown in GBP sterling unless stated otherwise.

Prices may change from time to time, but this will not affect orders already placed and accepted.

Payment must be made through the payment methods available at checkout. Your order will not be processed until payment has been successfully received or authorised.

6. Delivery

We currently sell to customers in the United Kingdom and Europe.

Delivery options, estimated delivery times and charges will be shown at checkout where available.

Estimated delivery times are not guaranteed. We are not responsible for delays caused by postal services, couriers, customs checks, incorrect delivery details, local disruption or events outside our reasonable control.

For pre-sale orders, the delivery timescale begins once the item has been received by us and is ready for despatch.

Please ensure your delivery address is correct at checkout. We cannot be responsible for orders delayed, lost or returned due to incorrect or incomplete address details.

7. European Orders, Duties and Taxes

For orders delivered outside the UK, including to countries in Europe, you may be responsible for any local import duties, customs charges, VAT, taxes, courier handling fees or other charges applied by your country.

These charges are not always included in the product price or delivery charge unless clearly stated at checkout.

If you refuse delivery because of unpaid customs, taxes or import charges, we may deduct any return shipping costs, courier fees or charges incurred from any refund due to you.

8. Your Right to Cancel and Return

If you are a consumer buying online, you usually have the right to cancel your order within 14 days of receiving your goods.

To request a return, please contact us within 14 days of receiving your order at:
hello@spafinishingschool.com

Items must be returned unused, undamaged, in their original packaging, and complete with any tags, labels or accessories included with the order.

Returns should be sent to:

Spa Finishing School Decor
Returns Department
The Barn
Ramsley Field
Station Road
Melbourne
DE73 8BR
United Kingdom
Tel: 07182 769163

Returns are made at the buyer's own cost unless the item is faulty, damaged or incorrect.

We recommend using a tracked or signed-for postal service, as we cannot be responsible for returns that are lost or damaged in transit.

9. Items That Cannot Be Returned

Unless faulty, damaged or incorrectly supplied, we may not be able to accept returns for:

bespoke, personalised or custom-made items;
items made to your specific measurements or requirements;
hygiene-sensitive items where seals or packaging have been removed;
items that have been used, damaged, altered or washed;
items not returned in their original packaging;
items damaged through misuse, improper care or normal wear and tear;
gift cards or digital products, where applicable.

This does not affect your statutory rights.

10. Refunds

Once we receive and inspect your return, we will process any refund due to the original payment method.

Refunds will usually be processed within 14 days of us receiving the returned item.

We reserve the right to reduce or refuse a refund if the item is returned used, damaged, incomplete, not in its original packaging, or in a condition that makes it unsuitable for resale.

Return postage is the responsibility of the buyer unless the item is faulty, damaged or incorrect.

Original delivery charges may only be refunded where required by law.